Frequently Asked Questions

Everything you need to know about your Songmont purchase.

What materials are used in Songmont bags?

We use premium, full-grain leathers sourced from top-tier tanneries, complemented by high-quality hardware to ensure durability and a luxurious feel.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

What is your return policy?

We offer a 14-day return window for all unused items in their original packaging. Please note that shipping fees for returns are the responsibility of the customer unless the item is defective.

How should I care for my leather bag?

To maintain the leather's natural beauty, avoid prolonged exposure to direct sunlight or moisture. We recommend using a specialized leather conditioner every 3-6 months.

Is there a warranty on Songmont products?

Yes, all Songmont bags come with a one-year limited warranty covering manufacturing defects in materials and craftsmanship.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website.